Effective March 20, 2015
1. INFORMATION WE COLLECT AND HOW WE USE IT
1.1 Personal Information
Generally, we collect Personal Information when you or your organization’s administrator provides it directly to us or through technology known as “cookies,” as further described in Section 4 below. The types of information we collect, and our use of that information, depends on whether you are a visitor to or a registered user of our Services, and is further described below.
1.2 Registered Users
In order to gain full access to the Services, you must first register to use the Services with Airlift or be granted permission to access the content of the entity that has ordered service from Airlift. In order to register to use our Services you must provide us with your name, email address, phone number, payment information, and a PIN.
In addition to the information above, we may collect certain additional types of information from you or from the owner or administrator that is granting you access. This information includes your picture, postal address, employer’s name, job title, and transactional information (including services purchased or subscribed to and billing address), and such other contact information you may choose to provide to us. You may provide this information to us when you: (i) register with Airlift for an account, (ii) create or modify your profile or online account, (iii) access and use our Services, (iv) participate in any interactive features of the Services, (v) participate in a survey, contest, promotion, sweepstakes, activity or event, and (vi) make a purchase, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us.
When you access the Services from a mobile device, we may also collect information about the device, including hardware model, operating system and version, unique device identifiers, applications installed on the device, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type), and location, should you choose to enable location based services.
As a Registered User, we will use the information you provide us to:
(i) Identify and authenticate your account when you log in to the Services;
(ii) Provide the products, services and support you may request;
(iii) Contact you about your use of the Services and to provide notifications about the Services;
(iv) Improve our Services;
Once you begin using the Services through your Airlift account, you will have the opportunity to include additional information in your account information, such as biographical and contact information. The use of any additional information you provide will be consistent with our use of any Personal Information you provide during the access approval process.
You are not required to register with the Services or provide any Personal Information to us to simply visit and browse our online or mobile Services. However, we may gather non-personal information about your visit solely for the purposes of monitoring and improving our Services.
Although no data transmission can be guaranteed to be completely secure, Airlift maintains strict physical, electronic, and procedural safeguards to guard your Personal Information. These safeguards are reasonably designed to:
(iii) Protect against unauthorized access to or use of Registered User records or information that could result in substantial harm or inconvenience to any Registered User.
Your information is located on secure servers and encrypted using secure socket layer technology (SSL). Airlift servers are identified using a SSL certificate from a publicly-trusted certificate provider (e.g., GoDaddy). All information exchanged between a client (such as a mobile application or your browser) and Airlift servers is encrypted using TLS (transport layer security). All passwords and PINs are stored encrypted. Credit card details are only stored offsite with PCI compliant payment providers.
3. INFORMATION WE DISCLOSE
We do NOT disclose your Personal Information to third parties except to:
(i) Our trusted service providers that are integral to the operation of the Services and provide services to you, including but not limited to payment processors, verification services, and third parties that you have directly authorized to receive your Personal Information. Our service providers are bound by law or contract to protect your Personal Information and are only allowed to use your Personal Information in accordance with our service agreements with them.
(ii) Provide customer support and respond to you regarding Service related inquiries.
(iii) Effect a merger or acquisition or to support the sale or transfer of business assets. If Airlift is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or prominent notice on our Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
(iv) Subsidiaries and other companies owned by or controlled by Airlift who may only use the Personal Information for the purposes described above.
(v) Enforce our rights or protect our property; protect the rights, property or safety of others, investigate fraud, or respond to a government request; or as needed to support auditing, compliance, and corporate governance functions. We may also disclose Personal Information to defend ourselves in litigation or a regulatory action, and when required or advised to do so by law, such as in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate.
4. COOKIES, PIXEL TAGS AND WEB BEACONS
When you use our Services, we may collect certain information by automated or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use the Services, your browser and devices communicate with servers managed by our business partners, our services providers or us to record the interactivity and to fulfill your requests for services and information.
The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or devices, which are then transmitted back to our Services by your computers or devices. The cookies are managed by our business partners, our service providers, or us. For example, when you visit our Services, Airlift and our service providers may place cookies on your computers or devices. They also help us to detect certain kinds of fraud. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Services. Some cookies contain serial numbers that allow us to connect your Services activity with other information we store about you in your profile or as related to your interactions with the Services.
Some cookies are temporary, whereas others may be configured to last longer. “Session" cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (such as your user id if you asked to be remembered), and storing your preferences (e.g., the way Services pages or information is displayed).
4.2 Pixel Tags and Web Beacons
Pixel tags and web beacons are tiny graphic images placed on Services pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to our service providers or us. These tools allow us to measure response to our communications and improve our Services and services.
We collect many different types of information from cookies and other technologies. For example, we may collect information from the devices you use to access our Services, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. Our server logs also record the IP addresses of the devices you use to interact with the Services. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect information about the Services you were visiting before you came to our Services and the Services you visit after you leave our Services, if this information is supplied to us by your browser.
In many cases the information we collect using cookies and other tools is used in non-identifiable ways and without any reference to Personal Information. For example, we use information we collect about Registered Users to optimize our Services and understand its traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. In that case, this Privacy Statement governs how we use that information.
Airlift sets and accesses our own cookies on our company-owned domains. We also use Google Analytics to track website and services analytics. If you wish to opt out of having cookies set on your browser or device as described above, you may manage the settings on your web browser to delete all cookies and disallow further acceptance of cookies. If you would like to opt out of third party tracking via Google Analytics, please visit https://tools.google.com/dlpage/gaoptout. Please note that disabling cookies may disable many of the features available through our Services. We therefore recommend that you leave cookies enabled. Because there is no industry standard, Airlift does not currently recognize or respond to browser-initiated Do Not Track signals.
5. COLLABORATION AND SHARING
Our Services may offer certain features or tools that allow you to share your content using our Services. Based on the permissions and settings you choose, the use of such features may enable the sharing of content with people you want to collaborate with or with the general public. You can choose to change your settings at any time through your account. For more information about such sharing features, we encourage you to review the information provided in our Services.
6. CHOICE AND OPT OUT
We may provide you with the opportunity to opt out of having your Personal Information used for certain purposes when we ask for this information; however, this may limit your ability to fully use our Services. You may update your personal and security preferences by signing in to the Services with your Airlift account. You may also opt out of email and promotional communications by following the instructions included in each such communication or by emailing us as firstname.lastname@example.org.