Privacy Policy

 

Effective March 20, 2015

           

This Online and Mobile Privacy Policy (“Privacy Policy”) explains how Via Airlift (“Airlift,” “we,” “us,” or “our”)  collects, uses and discloses information, and applies to information we collect when you use or access our website (located at www.viaairlift.com), our mobile applications, or our other products or services (collectively referred to as the “Services” in this Privacy Policy), or when you otherwise interact with us.

 

We respect the privacy rights of our users and recognize the importance of protecting information collected about you. By using our Services, you are accepting the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please delete all cookies from your browser cache after visiting our Services and do not visit or use our Services. Your continued use of our Services will signify your acceptance of this Privacy Policy.

 

If you are using the Services pursuant to an agreement your company or organization has with us, then this Privacy Policy is integrated into and is a part of that agreement. In addition, the terms of that agreement for the Services may modify or restrict our collection or use of your information in addition to what is described in this Privacy Policy. In the event of any inconsistence between this Privacy Policy and any agreement we may have with your company or organization, your agreement will govern your relationship with us. Capitalized terms that are not otherwise defined in this Privacy Policy have the meaning attributed to them in our Terms of Service.

 

1.         INFORMATION WE COLLECT AND HOW WE USE IT

 

1.1        Personal Information

 

The term “Personal Information” as used in this Privacy Policy refers to information that can be used to identify, locate, or contact you, as well as any other information you choose to provide to us when using the Services. Personal Information does not include information that cannot be used to identify you, such as internet protocol (“IP”) address, browser type, internet service provider, operating system, or device type, or information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.

 

Generally, we collect Personal Information when you or your organization’s administrator provides it directly to us or through technology known as “cookies,” as further described in Section 4 below. The types of information we collect, and our use of that information, depends on whether you are a visitor to or a registered user of our Services, and is further described below.

 

1.2        Registered Users

 

In order to gain full access to the Services, you must first register to use the Services with Airlift or be granted permission to access the content of the entity that has ordered service from Airlift. In order to register to use our Services you must provide us with your name, email address, phone number, payment information, and a PIN.

 

In addition to the information above, we may collect certain additional types of information from you or from the owner or administrator that is granting you access. This information includes your picture, postal address, employer’s name, job title, and transactional information (including services purchased or subscribed to and billing address), and such other contact information you may choose to provide to us. You may provide this information to us when you: (i) register with Airlift for an account, (ii) create or modify your profile or online account, (iii)  access and use our Services, (iv) participate in any interactive features of the Services, (v) participate in a survey, contest, promotion, sweepstakes, activity or event, and (vi) make a purchase, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us.

 

When you access the Services from a mobile device, we may also collect information about the device, including hardware model, operating system and version, unique device identifiers, applications installed on the device, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type), and location, should you choose to enable location based services.

 

As a Registered User, we will use the information you provide us to:

 

            (i)         Identify and authenticate your account when you log in to the Services;

 

            (ii)         Provide the products, services and support you may request;

 

            (iii)        Contact you about your use of the Services and to provide notifications about the Services;

 

            (iv)        Improve our Services;

 

Once you begin using the Services through your Airlift account, you will have the opportunity to include additional information in your account information, such as biographical and contact information. The use of any additional information you provide will be consistent with our use of any Personal Information you provide during the access approval process.

 

1.3        Visitors

 

You are not required to register with the Services or provide any Personal Information to us to simply visit and browse our online or mobile Services. However, we may gather non-personal information about your visit solely for the purposes of monitoring and improving our Services.

 

2.         SECURITY

 

Although no data transmission can be guaranteed to be completely secure, Airlift maintains strict physical, electronic, and procedural safeguards to guard your Personal Information. These safeguards are reasonably designed to:

 

            (i)         Ensure the security and confidentiality of our Registered Users’ records and information;

 

            (ii)         Protect against any anticipated threats or hazards to the security or integrity of our Registered Users’ records and information; and

 

            (iii)        Protect against unauthorized access to or use of Registered User records or information that could result in substantial harm or inconvenience to any Registered User.

 

            Your information is located on secure servers and encrypted using secure socket layer technology (SSL). Airlift servers are identified using a SSL certificate from a publicly-trusted certificate provider (e.g., GoDaddy). All information exchanged between a client (such as a mobile application or your browser) and Airlift servers is encrypted using TLS (transport layer security). All passwords and PINs are stored encrypted. Credit card details are only stored offsite with PCI compliant payment providers.

 

3.         INFORMATION WE DISCLOSE

 

We do NOT disclose your Personal Information to third parties except to:

 

            (i)         Our trusted service providers that are integral to the operation of the Services and provide services to you, including but not limited to payment processors, verification services, and third parties that you have directly authorized to receive your Personal Information. Our service providers are bound by law or contract to protect your Personal Information and are only allowed to use your Personal Information in accordance with our service agreements with them.

 

            (ii)         Provide customer support and respond to you regarding Service related inquiries.

 

            (iii)        Effect a merger or acquisition or to support the sale or transfer of business assets. If Airlift is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or prominent notice on our Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

 

            (iv)        Subsidiaries and other companies owned by or controlled by Airlift who may only use the Personal Information for the purposes described above.

 

            (v)        Enforce our rights or protect our property; protect the rights, property or safety of others, investigate fraud, or respond to a government request; or as needed to support auditing, compliance, and corporate governance functions. We may also disclose Personal Information to defend ourselves in litigation or a regulatory action, and when required or advised to do so by law, such as in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate.

 

4.         COOKIES, PIXEL TAGS AND WEB BEACONS

 

When you use our Services, we may collect certain information by automated or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use the Services, your browser and devices communicate with servers managed by our business partners, our services providers or us to record the interactivity and to fulfill your requests for services and information.

 

4.1        Cookies

 

The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or devices, which are then transmitted back to our Services by your computers or devices. The cookies are managed by our business partners, our service providers, or us. For example, when you visit our Services, Airlift and our service providers may place cookies on your computers or devices. They also help us to detect certain kinds of fraud. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Services. Some cookies contain serial numbers that allow us to connect your Services activity with other information we store about you in your profile or as related to your interactions with the Services.

 

Some cookies are temporary, whereas others may be configured to last longer. “Session" cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (such as your user id if you asked to be remembered), and storing your preferences (e.g., the way Services pages or information is displayed).

 

4.2        Pixel Tags and Web Beacons

 

Pixel tags and web beacons are tiny graphic images placed on Services pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to our service providers or us. These tools allow us to measure response to our communications and improve our Services and services.

 

We collect many different types of information from cookies and other technologies. For example, we may collect information from the devices you use to access our Services, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. Our server logs also record the IP addresses of the devices you use to interact with the Services. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect information about the Services you were visiting before you came to our Services and the Services you visit after you leave our Services, if this information is supplied to us by your browser.

 

In many cases the information we collect using cookies and other tools is used in non-identifiable ways and without any reference to Personal Information. For example, we use information we collect about Registered Users to optimize our Services and understand its traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. In that case, this Privacy Statement governs how we use that information.

 

Additionally, if the settings on your location-aware device allow us to receive location information, we may collect that automatically. If we associate location information with other Personal Information, this Privacy Policy will govern how we would use that information.

 

4.3        Tracking

 

Airlift sets and accesses our own cookies on our company-owned domains. We also use Google Analytics to track website and services analytics. If you wish to opt out of having cookies set on your browser or device as described above, you may manage the settings on your web browser to delete all cookies and disallow further acceptance of cookies. If you would like to opt out of third party tracking via Google Analytics, please visit https://tools.google.com/dlpage/gaoptout. Please note that disabling cookies may disable many of the features available through our Services. We therefore recommend that you leave cookies enabled. Because there is no industry standard, Airlift does not currently recognize or respond to browser-initiated Do Not Track signals.

 

5.         COLLABORATION AND SHARING

 

Our Services may offer certain features or tools that allow you to share your content using our Services. Based on the permissions and settings you choose, the use of such features may enable the sharing of content with people you want to collaborate with or with the general public. You can choose to change your settings at any time through your account. For more information about such sharing features, we encourage you to review the information provided in our Services.

 

6.         CHOICE AND OPT OUT

 

We may provide you with the opportunity to opt out of having your Personal Information used for certain purposes when we ask for this information; however, this may limit your ability to fully use our Services. You may update your personal and security preferences by signing in to the Services with your Airlift account. You may also opt out of email and promotional communications by following the instructions included in each such communication or by emailing us as support@viaairlift.com.

 

7.         CHANGES

 

We reserve the right, in our sole and absolute discretion, to make changes to this Privacy Policy from time to time. Please review this Privacy Policy periodically to check for updates. If any changes are material, we will provide you with disclosures and alerts regarding this Privacy Policy by posting them on our Services, by emailing the email address listed in your Airlift account (if you are a Registered User), and/or by mailing to the physical address listed in your Airlift account (once again, only if you are a Registered User and have provided us with a mailing address). You agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. Such disclosures and notices in relation to this Privacy Policy are deemed received by you within 24 hours of the time they are posted to our Services or emailed to you (unless we receive notice that the email was not delivered).

 

8.         QUESTIONS

 

If you have any comments or questions about this Privacy Policy, you may address them to Via Airlift, Inc., 12443 Bel Red Road #383, Bellevue, WA 98005, or by email at support@viaairlift.com.